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Two way integration with Zendesk
It would be great with a two way integration with Zendesk, the helpdesk/customer support tool. Zendesk offers one way integration with Tracker, i. e. you can have Zendesk notify Tracker and create a Feature, Bug, Chore or Release on user defined triggers.
To have changes in the Tracker bug sent back to Zendesk would be a very powerful feature.
To have changes in the Tracker bug sent back to Zendesk would be a very powerful feature.
I’m excited
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The company implemented this idea.
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Inappropriate?Hi Linus....we're actually just about to being work on expanding the Tracker API to support for 2 way integrations. You'll be able to keep Tracker stories in sync with any external tool that has an API, including Zendesk.
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Inappropriate?We're still working on this, but making good progress. In January, expect to see some built-in integrations, as well as API enhancements that will make it easy to build your own integrations.
More info here:
http://www.pivotallabs.com/users/dan/... -
Inappropriate?This will definitely make life easier. Our dev team uses Pivotal and we're constantly cross-referencing between it and Zendesk to link support issues with development action.
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Inappropriate?Is there any update on this matter? I heard Pivotal was working on this so just want to know if it is place yet. Thanks -
Inappropriate?Zendesk integration specifically will be very useful indeed, as Pivotal and Zendesk are key tools and a natural fit - much like Pivotal+GetSatisfaction... -
Inappropriate?We've added Zendesk integration to Tracker. At the moment, it allows you to import tickets into the backlog or icebox from within Tracker, via drag/drop, and create stories that are linked to the tickets. More info here:
http://pivotallabs.com/users/dan/blog...
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