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Problem when trying to change masters account email
Problem when trying to change masters account email
I am trying to change my original email on the account and keep getting the error bellow. I did use originally that email when creating other user accounts for testing purposes but it's not used now in any other user account alltough the emails seems still tracked as belonging to another user.
This email address is already in use. If you are adding an existing Tracker user to this project, please make sure that you have entered that user's exact name and initials.
I am trying to change my original email on the account and keep getting the error bellow. I did use originally that email when creating other user accounts for testing purposes but it's not used now in any other user account alltough the emails seems still tracked as belonging to another user.
This email address is already in use. If you are adding an existing Tracker user to this project, please make sure that you have entered that user's exact name and initials.
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Inappropriate?The error message is incorrect, it should just state that "This email address is already in use by another user". We'll get that fixed.
We do however require that user's emails are unique. If you want to use your original email, you will need to change the email on your old test user account. If you have a problem logging into your old test user account, send an email to tracker@pivotallabs.com asking us to close your old account. Please include the email used by that account.
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Inappropriate?Thanks for the quick reply. There is no "old account" as such. My only guess is that I used the email I am trying to change to now as one for a user of one of the projects (while I was testing). I then changed that email to a different one for that user but the systems seems to still associate that email (mine) to him, as if I try to create myself as a user it ignores any name I input.
I hope I've explained myself. If you prefer I can send you exact emails via private email.
Thanks again.
EMPLOYEE
