Pricing Plan(s) limited by projects rather than collaborators

Any chance you can squeeze in a set of pricing plans that limit projects rather than collaborators?
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  • I agree. The pricing is
    1) complicated
    2) restrictive
    3) mismatched with how we use the tool
    4) geared toward large enterprise rather than small independent teams or companies.

    I am a HUGE fan of Pivotal Tracker and will try t continue using it for all my projects. However, it will be difficult to find a workable pricing plan when I am building for clients where the client may want to see the tracker progress and I have several part time, independent developers helping me out a delivery of software. I have had more than 20 "users" registered on my current project but only have 3 or 4 actual collaborators, at a time, on the project. I've had people helping me for only a few weeks and several who swapped in and out as their schedule allowed.

    Can you please consider how to collect a fair subscription price for these kinds of scenarios?

    Since you are pricing similar to RallyDev, perhaps you could look at their pricing model. They are going to be your biggest competitors because their tool is also excellent. Just don't make the mistake they do of requiring payment up front for a year. That's not possible for small companies.
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  • I’m confident
    1
    First, limitation should be by project and not by account. I work with other collaborators for every project.

    An other point it than collaborators without writing rights should be almost unlimited.

    I don't get why integration is limited by plan. A freelacer than want JIRA need to pay a least $50 (600$ by year), that's not fun.

    I'm sure than pivotaltracker is going to find a good price plan, more simple and efficient.
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  • I also find the pricing plan questionable. I work on as small shop of programmers with 8 collaborators. That bumps us to the 50$/ month while we are using only 500 kb of data and 4 projects.
    Kind of unfair.
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  • what about something really flexible? Because a freelancer and enterprise need are continually changed. For example I will really appreciate to not paid if I have no activity (like with linode).

    - My proposition -
    free: an account
    free: a solo project
    free: for user with only read access
    free: an archived project (no more user with writing access)
    Charge x$ per user with write access in a project (count by months)
    Charge x$ per MB
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  • i really do not like usage payment because every month you have a surprise and you cannot control or plan your activity, or worst you can consider to limit yourself.

    In fact, there is lots of profile (the freelancer, the small team service with few clients but lots of projects or the opposite, the big team, the small internal team, ...); this is why plan exists to target each profile.

    But who are the pivotal tracker user ? what is their profile ? Which ones PT wants to target ? Perhaps Dan can say a word about it...

    I have identify 6 criteria to determine profile (and to help identify plans):

    * Developement Team size : small (25)
    * Project activity : high(lots of story creations, comments, ...), low (project is in maintenance mode; few bugs, some ideas), none (archived project)
    * Project resource: high (lots of stories, big attachments, ...), medium, low
    * Collaboration type: Full (all access), Restricted (add comment only), Reader (read access only)
    * Client number : few clients (so few PO and contributors, and so few access need), lots clients
    * Projects per Client: few (1 to 3 projects per client), lots (more than 3 per client)

    In our case:

    * Developpement Team Size = 6 (not on all project)
    * Project Activity = some none (2), some low (15), most are high(15)
    * Project resource= most are low, some (5) are medium (projects that can have graphical bugs or needs)
    * Collaboration type= 6 Full (dev) + 10Full (client) + 10 Restricted + 10 Readers
    * Clients number=about 10
    * Projects per client=3 are more than 3, the other are under

    I am not saying that you must have a complex plan that must take all criteria into account (please do not), but it can help to identify profile and then correct plan.

    What do you thing about this ?
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  • Now some feelings about paying:

    * I can pay for each member of my development team (because i have a small one)
    * I do not what to pay an access for each contributors of my clients (Product Owner, etc...)
    * I do not want to pay for read only access
    * I do not want to pay for archived project but i do want to keep them in read only access.
    * I do not want to pay for low activity projects the same than high activity projects
    * I do not want to be surprised by the amount that i have to pay each month
    * I will consider to pay each month, for six month, for one year, for two year, etc... to prove my involvement and if it can reduce price also :)
    * I will really appreciate to have access to API and integration options (we personalize PT with greasemonkey today and jquery)
    * I will appreciate packaged plan with PT and complementary product (continue integration product SaaS, online repository, ...)
    * I will consider a unlimited plan depending of the price compared to other products)

    Some ideas
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  • Thanks for your feedback regarding our pricing. We have received a lot of feedback regarding our prices/plans and are reviewing it. Stay tuned to the Pivotal Tracker Blog for updates and new feature announcements.
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  • I’m unhappy
    1
    My problem with the existing pricing plan:

    No account for 'bigger' organisations (>50 people). I say 'bigger' in quotes here because really, that is a very small organisation as far as businesses go, not even out of SME territory.
    No account for the fact that although my developers on a team may be small (9 people) the amount of people that may want to add material/collaborate on the project is at least 40 people. Same again for my other project (different team and different stakeholders/contributors).

    So I have two small projects, but I am already over the max plan size with $$$ cost...

    As far as I'm concerned, the great thing about Pivotal at the moment is that it works the same way as the Card Wall in the office, anyone can come by, see progress and get a pencil and contribute. As soon as I have to worry about limiting access because the pricing plan is based on 'users', the tool has failed (for me) and I might as well go back to the Card Wall...
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  • Hello,

    In response to feedback, we have made changes to Pivotal Tracker pricing:

    http://pivotallabs.com/users/dan/blog...

    Thanks!
    -- Chad
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  • I’m frustrated
    This doesn't address my principle concern over users: I want anyone to be able to *at least* leave comments, just like you can do with a card wall, having an unlimited number of 'read only' users doesn't help if they can't actually write anything on my card wall...
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  • I’m frustrated
    Yes I am a bit concerned, Every new project we have will have a new client as a collaborator. I dont want to have to delete clients when we finish working on stuff incase we want to come back to that project later. This means eventually our users will just keep creeping up!
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  • Could we have for instance the limit of 10 collaborators per project ?

    So that handling 2 projects each requiring 6 diferents collaborators (total 12) would still qualify for the Pro S plan ?
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  • I’m frustrated and sad
    i am totally agree with Sam and Philippe. This is THE Agile approach
    I have found alternatives but i would prefer to stay with pivotal.
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  • Collaborators on archived projects do not count toward plan limits. So, once a project is finished and no longer being modified, you can archive it, and its collaborators will not be counted toward your plan limits.

    Also, archived projects are always viewable by all collaborators on the project, - they just can't be modified. This provides the flexibility to proactively stay under your plan collaborator limits by archiving all projects which are not active, while always retaining visibility of project history for clients and team members.

    Hope this helps,
    -- Chad
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    • Of course. Everyone can get a free account as long as they stay under the free plan limits, and if your project is public it will not count toward any paid plan limits.

      We like open source; Tracker is built from and runs on open source :)

      And actually, our current pricing would allow you to keep your project private and still be elegible for a free account, as long as you are the only collaborator. But that wouldn't be very 'open' ;)

      https://www.pivotaltracker.com/help#i...
    • We all do understand that there is some tips and trick to retrieve licences. But in fact, projects are dormant until a bug appears and that bug could not be added by our clients because i have recycled his licence... Not so easy to use... Why not use this idea of maximum project size plan proposed by Philippe ? Why not creating a "low contributor profile" (limited in number of stories) ? What do you think about this ?
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  • I’m sad
    The collaborator scheme really doesn't work for me. I've got a limited number of projects but I've got a development team and client for each on going project. I've got probably two - three active projects with 10 collaborators. Paying $50 / mo for that is kind of a nonstarter for me.

    I *love* Pivotal Tracker and I'm perfectly willing to pay for the service. But the jump from $18 / mo to $50 / mo for a marginal increase in value doesn't yield a lot of juice for the squeeze.

    I'm hoping to see further refinement around the pricing scheme.
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  • I would love to have unlimited users that can post to the project, maybe not have full access, then you can limit who can work with the posts. For instance, we have a small dev team, but a large user base. I would love for users to be able to post requests, then we can manage them with our small team. With the pricing limitations, it would be very expensive to give them access to the project.

    Thanks,
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  • I’m frustrated
    The pricing is extremely restrictive. We've worked out that it's better to buy 2 different Startup L plans, spend $36 and get 14 collaborators instead of just 10 with the $50/month plan. The price/collaborator to move between Startup L and Pro S is insane.
    • That's exactly what our team had to do: split our art/design and code sides into separate projects. It's a bit of a pain to have to move stories between projects for handoffs, but it meets our needs...just.

      I did email Pivotal about this and got a response--I undestand where they're coming from on the service-support end. What I still can't grok is why they don't have a limited storage-and-support option that allows more contributors. From feedback I've seen, that's the main issue people have with the pricing.

      Our team doesn't need unlimited projects--we might not even use 2 if it weren't for the costing. We also don't need premium support or extra GB of storage--we're pretty scrappy and barely touch the storage. So we simply had to get two Startup L's and divide our users. The math just adds up better when we need more collaborators.
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  • I’m unsure
    I threw this idea out on another thread, but thought I'd post it here.

    What if Pivotal offered a flexible plan where we pay whatever $ amount we need. The catch is that each active project cost $1 and each active collaborator costs $1.

    Suppose we were a small shop working on 5 projects. Across those 5 projects, we had 15 people working on them. We'd be able to pay $20/month ($5 for the projects and $15 for the collaborators). Say we need a new project, but can use the same collaborators, we'd have to go to $21/month. Get it?

    So the $ amount paid per month gives your account a credit to apply $1 to either a project or a collaborator. It is then up to you to mix & match.

    Looking at the current pricing, it isn't very far off from this now if you do the math. The good part about my idea is that the monthly payment is flexible, needs-based and will ebb & flow with usage.

    Thoughts?
    • I like your idea, Scott; but I could see where the billing side would become burdensome for Pivotal. Maybe if you could buy "packs" of 5 projects/5 contributors it would be easier for them to manage? It would reduce the amount of turnover on their side because people wouldn't be constantly upgrading and downgrading.

      Pivotal could even expand that to storage and make premium support a separate fee. I especially like that last thought, as it would enable a small house that needed a lot of help to pay for it--no matter the size of their account.
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  • Github has a organization plan for $25, where you have limited number of projects but unlimited number of collaborators. Could PivotalTracker share the same idea?

    This reply was created from a merged topic originally titled
    Fair plan: Organization plan like github for $25.
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  • Is there any possibility that the free plan permits two users?
    I have one project (my startup) and we are only two people. With your current plans i should pay for another user but without use the other 4 projects.

    I think that in your free plan you could permits the users to choose what they want in their free plan, choosing between projects and collaborators.

    So i could have 2 projects and 3 collaborators on them (the sum is 5) or 1 project and 4 collaborators (the sum is ever 5).

    This way permits a more flexible choice of plans.

    For the payed plans, you can permits to buy additional users or projects, with discount on big quantities.

    I think this way everyone will find his perfect configuration.

    I hope this will help and i'm waiting because i really need just one project and 2 collaborators (me included).
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  • Dare I open this can of worms (shudder)??

    Currently the Start Up is $7/m for 5 projects, 3 collaborators, 1GB.
    Next plan up is $18/m for 10 projects, 7 collaborators, 3GB.

    I need more projects, but I won't have any more collaborators. This pricing structure makes it cheaper for me to set up a 2nd account and purchase a second "Start Up" plan.

    How about a plan that's $14/m for 10 projects, 3 collaborators, 2GB?
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  • I’m Concerned
    I am looking for an online software to help us manage software implementation with our clients. Problem is most use a paradigm of an in-house team, or permanent team, and thus have a pricing model based on number of users. That works for some companies, but is completely opposite to how many others work.

    We have some control over how many projects we run, but not how many users. It fluctuates heavily depending on how many people we have to deal with on the other side (i.e. with clients) as well as possible 3rd parties (e.g. client and consultant).

    Suggestion: have a pricing model (maybe in parallel) that is project based. Of course there is a number of things you can do to protect your profits (which you need to do), such as:

    1. Having a range of total users (as opposed to unlimited),
    2. Possibly two types of user, one the full user (for which there is a limit), and one a user type that can just see things and check off (agree to) certain things, but does not have all the functionality (for which there is a higher limit or is unlimited in a project). These would be given to people whose sole job is to log in to say, OK, we agree this is done, or should be done.

    Maybe you can have a single pricing solution that addresses all this. But you should adapt your software to a different business process. Maybe you have two pricing models: In-House (constant teams), Consultant (constant projects).

    Just an idea.
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