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Inviting user fails with "Email is in use already."
I'm trying to add a member to a new project that is already a Tracker
user but we don't actually share any projects yet.
When I try to add him, Tracker tells me "This looks like a new person.
Please provide a few more details:"
When I provide the details, Tracker errors with "Email is in use already."
No kidding. He's already a user. We just don't share any projects. I
thought that Tracker handled this correctly in the past - it would
treat him as a new user from my perspective but actually recognize the
existing account behind the scenes.
user but we don't actually share any projects yet.
When I try to add him, Tracker tells me "This looks like a new person.
Please provide a few more details:"
When I provide the details, Tracker errors with "Email is in use already."
No kidding. He's already a user. We just don't share any projects. I
thought that Tracker handled this correctly in the past - it would
treat him as a new user from my perspective but actually recognize the
existing account behind the scenes.
I’m frustrated
5
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Thanks for the report, it sounds like a bug. We'll investigate.
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Inappropriate?I believe it has been a known bug for a while. I just got around to adding it here. I have this email from Mark from Jan 25:
<snip>
Alon,
You are not missing anything, this is a known issue that we need to address. It was introduced as part of "self serve" work that was being done to allow anyone to sign up for Tracker. It was meant to keep malicious users from fishing for valid emails. Since self serve has been put on hold, we need to consider relaxing the requirements of inputting the exact name and initials for an email of an existing user.
In the meantime, if send us the user's email and the project we can manually add them to the project for you.
...
Mark
</snip> -
Inappropriate?Alon,
Please make sure that you are entering the name and initials of the person you are trying to add in exactly the same way that they're already in Tracker.
If their initials are ABC, but you enter initials AB or no initials at all, Tracker will assume that you are trying to add a new person to your project that doesn't exist in Tracker yet. I would suggest getting the exact spelling of the name, initials, and email from the person you are trying to add. Let us know if that makes any difference. -
Inappropriate?That seems strange. The email address is what Tracker is using for uniqueness. Why should I need to get the name exactly right?
Also, I don't know exactly with what name the user was added or with what initials. I could be Alon Salant (AS) or Alon J Salant (AJS). Someone adding me to their project has no way to know. They will know my email address though. -
Inappropriate?Alon,
This functionality currently works as intended and it mostly is related to privacy concerns. If you are not sharing any projects with a given user already, you will need to get their exact name and initials in order to add them.
We'll try to make this process more intuitive. Thanks for the feedback! -
Inappropriate?I've had this problem a two (or was it three?) times. It seems unfair to ask for their exact name and initials...
If it's a privacy issue, why don't you just not reveal the name and initials until the recipient accepts the project invitation.
I’m frustrated
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Inappropriate?The next release of Tracker on April 29 has updated error messages to help clarify what to do if this problem is encountered. -
Inappropriate?12/2009 still having problem. I know everything about the user I am adding and it still doesn't work. There doesn't appear to be an updated message unless you are talking Apr 2010 which seems unlikely.
"This looks like a new person. Please provide a few more details."
OK. From my new account, I was able to re-add my old account. So the only remaining problem is that the text doesn't say anything about what is supposed to happen. The project owner has tried repeatedly to do this eventually giving up and adding the new account.
So, suggest renaming the button from "Add New Member" to "Check for Existing Member". Then confirm that the user is new vs existing before adding to the project.
Cool product. Thanks.
I’m confused
EMPLOYEE
