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cant get into my projects anymore
Hi Pivotal Tracker team,
I cant open my project anymore. I always get the message. "session timeout
Please click 'OK' to reload Tracker"
Other user can get into the project. I removed all cookies, rebooted etc.
No idea what is the problem. Would be great if you could check it.
username: christian.schneider@carmondo.de
Many thanks,
Christian
+49 151 59 111 740
christianos.world@gmail.com
I cant open my project anymore. I always get the message. "session timeout
Please click 'OK' to reload Tracker"
Other user can get into the project. I removed all cookies, rebooted etc.
No idea what is the problem. Would be great if you could check it.
username: christian.schneider@carmondo.de
Many thanks,
Christian
+49 151 59 111 740
christianos.world@gmail.com
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
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Inappropriate?Hi Christian,
You probably have the wrong version of the Tracker app cached in your browser. Try emptying your browser's cache (not just cookies) and restarting it. -
Inappropriate?Hi Mark,
Thanks for the quick reply. But thats not the problem. I cleared cache and everything. It's not working in firefox, IE and Chrome. -
Inappropriate?Can you send the specific project id/name to tracker@pivotallabs.com so we can debug the issue.
-
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Inappropriate?Did you restart the browser and logging in/out of Tracker?
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Inappropriate?sure. I did.
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Inappropriate?And can you get to your projects now?
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Inappropriate?nope. unfortunately not.
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Inappropriate?Two more things to try.
1. Is your system time set the correct day?
2. Go to your project and right click and choice "View Page Source". Can you copy and post a comment with all of the lines up to the first script element. For example:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html>
<head>
<title>Pivotal Tracker - Pivotal Tracker</title>
<meta />
<link href="/stylesheets/stories_view_Tracker-20091125001443-ci.css" rel="Stylesheet" type="text/css" />
</head></html> -
Inappropriate?Hi Mark,
my system time was not set correctly. I changed it and now its working again.
Many thanks for your support,
Christian
EMPLOYEE
