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Add Story Comments by Replying to Email Notifications
I would like to be able to add a comment to a story by replying to an email notification that Tracker has sent. I believe Lighthouse did this by setting the sender of the email to something that links it to the particular story, etc. Also, I think it's completely reasonable to only accept incoming emails for this from the emails/users of the project (duh, but stating it anyway).
I’m hopeful for an enhancement.
37
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I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company has this under consideration.
The best point from everyone
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Not sure I understand the value of NOT having this feature. The challenge with adoption of many web-based-services is that they force us out of our standard workflow, requiring authentication and browsers where there's no real added value if I'm just responding to someone's comment.
We use Basecamp all the time, and one of the key features that keeps it in our arsenal is the ability to respond to comments directly within the email thread, without having to open the app.
I’m anxious
3 people think
this is one of the best points
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Inappropriate?This would help a lot with those of us who would like to move up from the likes of Lighthouse. We use LH today for roll-your-own agile mgt of our projects, but have reached the limits of what we can easily do. Tracker is ideal, but our team relies heavily on the email workflow that LH has, and that Chris describes above. Works really well when participating in a ticket and you _don't_ have browser access.
I’m looking forward to a feature like this...
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Inappropriate?I'm on the fence about this one. While I think it would be handy, I fear idea that lazy participants would be able to keep the system at arms length and not use it to it's potential, which ultimately effects the whole team.
I’m on the fence
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Inappropriate?Not sure I understand the value of NOT having this feature. The challenge with adoption of many web-based-services is that they force us out of our standard workflow, requiring authentication and browsers where there's no real added value if I'm just responding to someone's comment.
We use Basecamp all the time, and one of the key features that keeps it in our arsenal is the ability to respond to comments directly within the email thread, without having to open the app.
I’m anxious
3 people think
this is one of the best points
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Inappropriate?jgentes: Exactly. I'm getting PT emails all day long on various tickets (we have distributed team members and customers), and I don't have access to a browser all of the time. So, I get these emails with a question or comment, and have no way to quickly get a reply back...I either end up emailing the person directly (and losing the thread from PT until I manually add a comment later), or provide a delayed response when I can get logged in to a browser.
One of the things I liked about Lighthouse was the ability to engage in the thread through email and have a modest amount of control over the ticket too. I'm perfectly happy to just start with comment thread's via email.
From the PT twitter-verse, it sounds like this general concept is moving up the backlog.
2 people think
this is one of the best points
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Inappropriate?I agreed with others that this is a great feature of many useful tools (e.g. Basecamp, Highrise, Lighthouse)
I’m really hoping this makes it in soon!
1 person thinks
this is one of the best points
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Inappropriate?This is really important to our team. We have a few clients who occasionally, because they got an email notification, forget to got to PT to add their comment. If nobody else was on the email, then nobody gets the response and the client thinks she responded. It's caused some big communication drops on a few of our projects.
This feature would make PT perfect!
I’m excited this is being considered!
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Inappropriate?It would be awesome if you could add the option to reply to a comment thread using email.
This reply was created from a merged topic originally titled
Email support.
I’m happy
