Thor Muller's dashboard

Thor Muller replied on March 22, 2010 03:48 to the problem "Your moderator view is broken" in Get Satisfaction:

I just checked, and you were not listed as a Moderator. I've remedied this, though, and you should now have access to the moderator tools.

Thor Muller replied on March 22, 2010 03:34 to the problem "3rd-Party Logins don't work - Whitelisted URL" in Get Satisfaction:

Sorry about that. Your domain is now whitelisted and users will not see that error when logging in.

Thor Muller replied on March 19, 2010 18:33 to the question "Invalid argument: token_url domain not in whitelist" in Get Satisfaction:

Fixed for you.

Thor Muller replied on March 19, 2010 06:57 to the question "Topic list widget default questions" in Get Satisfaction:

Hi Mark,
Great questions. Frankly, I'm wondering if the better, more customizable solution for you is to query the API for the topics you're looking for, and then have your "backfill" topics cached and ready to go if there are no results. Our API returns JSON results, so it's very easy to format these on your end. Just an idea, and I'm happy to help you set that up.

In any case, we can certainly look at tightening up the way we're returning those matches so that you don't get errant results.

Thor Muller replied on March 19, 2010 06:52 to the problem "No tab on my Website!!! 2 errors" in Get Satisfaction:

I took a quick look and you're using a Javascript library called JQuery. You're most likely seeing a conflict between that code and ours. It's probably a simple fix, but I don't know what it is offhand. I'll ask around.

One quick thought is that you may be able to use jQuery.noConflict() as described here:
http://www.davidlano.com/2009/03/31/h...

A comment on the question "Employees getting added automatically" in Get Satisfaction:

Hi Ajay, as Geysa mentioned we're planning an update to the employee claims process in which instead of claim requests going to us they'll go to the admin of the community (e.g. you). This way, all new employees would have to be approved you. Or is it that you just want the link to not appear at all? – Thor Muller, on March 19, 2010 06:37

A comment on the idea "Filter out archived topics from displaying in Management view" in Get Satisfaction:

I'm looking into seeing if we can do this as a quick fix, Monica. Sorry for the frustration – Thor Muller, on March 19, 2010 03:03

Thor Muller replied on March 19, 2010 00:18 to the question "E-Mail Account for GetSatisfaction is STUCK" in Get Satisfaction:

Sorry, it missed our attention. Someone will follow up shortly.

Thor Muller replied on March 17, 2010 17:55 to the tip "Reviving the Past!" in Tide:

Great tip! Thanks.

A comment on the question "Employee status has disappeared again? How to repair?" in Get Satisfaction:

Thanks for the bug report. We're preparing the fix for this right now. – Thor Muller, on March 16, 2010 19:10

Thor Muller replied on March 15, 2010 16:29 to the problem "Time -error" in Get Satisfaction:

Are you asking why our time is shown in relative terms, or are you seeing all content as showing "less than a minute ago"?

This topic, for instance, shows that you reported it 7 hours ago. We do this because it's more user friendly than showing a full date and time/timezone.

Thor Muller replied on March 15, 2010 16:16 to the question "My company's issues show up in Google Search. HELP!" in Get Satisfaction:

It has been done!

Thor Muller replied on March 15, 2010 05:36 to the question "Employee status has disappeared again? How to repair?" in Get Satisfaction:

We seem to have released a bug in the last release that is causing this issue. It's only happening for a small number of users, and we're trying to debug. How are you logging in? Are you using Fastpass (single sign-on)?

Thor Muller replied on March 15, 2010 05:25 to the question "My company's issues show up in Google Search. HELP!" in Get Satisfaction:

We can turn off the searchability for your site upon request. If any of your pages are already indexed by Google then it make take them a little while to remove them from search results.

Thor Muller replied on March 14, 2010 15:38 to the question "Employee status has disappeared again? How to repair?" in Get Satisfaction:

I just repaired your status, and refreshed the pages so that your employee badge appears properly on the previous topics where you've responded.

Please let me know if your employee status is removed again, and try to note know what you did just before the loss of privilege. This should never happen.

I'm sorry for the inconvenience!

A comment on the problem "FastPass Not Working - FastPass URLs passing the FastPass debugger" in Get Satisfaction:

Can you invite me into your app so I can see what is happening specifically? My best guess is that not everyone is hitting the page with the script tag before they enter the community, OR as Paul says, some of the fastpasses have incomplete data. They all contain usernames, correct? – Thor Muller, on March 12, 2010 20:21

Thor Muller replied on March 12, 2010 19:57 to the problem "FastPass Not Working - FastPass URLs passing the FastPass debugger" in Get Satisfaction:

I'd have to see your implementation to suggest a potential cause. Do you have a URL for me to see?

A comment on the question "Invalid argument: token_url domain not in whitelist" in Get Satisfaction:

RPX hosts this in our case. – Thor Muller, on March 11, 2010 05:34

A comment on the question "Invalid argument: token_url domain not in whitelist" in Get Satisfaction:

Our identity partner RPX maintains a whitelist of domains via which people can login. We just need to ensure that the domain in question has been properly added to the whitelist. – Thor Muller, on March 11, 2010 05:06

A comment on the question "Invalid argument: token_url domain not in whitelist" in Get Satisfaction:

Just let me know the community url and I'll make sure it's working for you. – Thor Muller, on March 11, 2010 04:59