Mark's dashboard

Mark replied on March 12, 2010 03:24 to the problem "Unable to load project from the server" in Pivotal Labs:

Are you still having problems? If you are, can you try a non Opera browser?

You may also find this topic helpful http://community.pivotaltracker.com/p....

Mark replied on March 11, 2010 22:48 to the problem "Can't create a project." in Pivotal Labs:

Hi John,

You should be able to create projects now. Let us know if you have any other problems.

Mark replied on March 11, 2010 20:16 to the problem "Can't create a project." in Pivotal Labs:

Hi John,

Sorry you're having problems. Please send your Tracker account email address to tracker@pivotallabs.com and we'll get it sorted out.

Mark replied on March 11, 2010 03:15 to the problem "Please remove 256 character limit on Tasks" in Pivotal Labs:

It's fixed now. You are now able to enter up to 1000 characters for a task and it will warn you if you go over that limit.

Mark replied on March 09, 2010 23:22 to the problem "Please remove 256 character limit on Tasks" in Pivotal Labs:

We should have it fixed within the next week.

Mark replied on March 09, 2010 16:03 to the problem "don't recieve notification about new story" in Pivotal Labs:

Hi Maxim,

Are you receiving any emails from Tracker? If not, take look at How do I help ensure that Tracker email notifications are delivered to my inbox? help section.

If you are receiving other emails from Tracker, got to the My Profile page and see what notifications you have enabled. In your case you may want to enable the "Receive 'New Story' emails" notification option. See Can I receive email notifications from Tracker? for more details.

Mark replied on March 09, 2010 15:55 to the problem "Opera and Chrome triggers activity update on task expand" in Pivotal Labs:

Hi Christopher,

When you say expand a task, do you mean expand/collapse the story details or adding a task to story? I tried both in Chrome and couldn't recreate your problem. Can you send the specific project and story id to tracker@pivotallabs.com so we can investigate the problem you're experiencing.

Mark replied on March 04, 2010 16:14 to the question "How do I move a Chore to the Done panel?" in Pivotal Labs:

Click the finish button on the chore, this will set the chore's completed/accepted date to current time, once the current iteration rolls over the next iteration the chore will move to the done panel.

Mark replied on March 03, 2010 16:15 to the problem "project page doens't load in opera 10.50" in Pivotal Labs:

Thanks for letting us know. At this point Opera is not an officially supported browser, but version 10.10 seems to run Tracker without any problems. Did you recently upgrade Opera? Did a previous version work for you?

Optionally you could try using one of the officially supported Windows browsers: Chrome, Firefox, Internet Explorer 7 and Safari.

Mark replied on March 02, 2010 21:24 to the problem "Finished issues are showing up in the future." in Pivotal Labs:

Hi Bob,

Sorry for any problems that this caused. I ran a script to fix the story order. Once you reload your project, the stories should show up in the correct order accepted before started, etc. We're still investigating how the stories got out of order in the first place, we'll let you know if we find anything.

Let us know if you have any other problems or questions.

Mark replied on March 01, 2010 22:03 to the problem "attachment is not loading" in Pivotal Labs:

Sorry you are having problems. Can you send the specific project and story info to tracker@pivotallabs.com so we can investigate what's happening.

Thanks

Mark replied on March 01, 2010 22:00 to the problem "Please delete my account" in Pivotal Labs:

Please send an email request from the email associated to that user account to tracker@pivotallabs.com

Mark replied on March 01, 2010 18:36 to the problem "less noise in jira integration" in Pivotal Labs:

Thanks for the feedback, we're looking into reducing the noise for state transitions in JIRA. We should have some improvements in the next couple of weeks.

Mark replied on March 01, 2010 18:25 to the problem "Error when selecting combined(?) label for search." in Pivotal Labs:

Just wanted to let you know that this problem has been fixed. Thanks again for letting us know.

-Mark

Mark replied on March 01, 2010 17:53 to the question "Can projects be owned by multiple users/accounts?" in Pivotal Labs:

Yes a project can have multiple owners. For more information on project members see "How can I add new members to a project that I own" and "What are the differences between Owners, Members, and Viewers?".

Mark replied on February 25, 2010 17:58 to the problem "Please remove 256 character limit on Tasks" in Pivotal Labs:

Thanks for letting us know, this is a bug. We'll increase the length a bit and add some validation so users will not just lose text beyond the limit.

Mark replied on February 25, 2010 17:26 to the idea "deeper jira integration" in Pivotal Labs:

We actually suggest setting up a JIRA role account for this purpose, see JIRA section on the Integrations help page for more details.

Mark replied on February 25, 2010 16:55 to the question "Can I set my default Point scale to Fibonacci?" in Pivotal Labs:

Not a the moment, but we'll add it to our list of feature requests.

Mark replied on February 25, 2010 16:49 to the question "Search for strings with "-" or "."" in Pivotal Labs:

Yes, but you need to do the put double quotes around search strings that contain non alphanumeric characters or you can search without the non alphanumeric characters for example H131, 3901, etc. It looks like were missing this little tidbit in How can search be refined section of the FAQ, we'll get something added in the near future.

Mark replied on February 24, 2010 16:47 to the question "How to manage account from my second account?" in Pivotal Labs:

Hi Timur,

Can you send your user account info to tracker@pivotallabs.com so we can look into what you should and shouldn't be seeing.

thanks