Justyn's dashboard

Justyn replied on March 10, 2010 00:45 to the problem "Unknown twitter account in my profile" in Sprout Social:

Should be all set, had a crossed wire.

Justyn replied on February 08, 2010 06:40 to the idea "FB fan pages" in Sprout Social:

After you choose "connect" on the first FB authorization page, you should get a screen with a drop down that says "allow settings for" and you can choose which Fan Pages you want to authorize.

Let me know if that doesn't work for you!

Justyn replied on February 08, 2010 04:36 to the idea "FB fan pages" in Sprout Social:

Thanks Tessa - we currently support posting to FB Fan Pages and will be adding incoming messages shortly. To use this feature, please visit Settings and authorize Sprout Social for your Facebook Fan Page. Once that's done, you'll have an option to post updates to your Fan Page as well as Twitter.

Hope this helps and thanks for the feedback!

Justyn replied on February 08, 2010 04:35 to the problem "reoccorring event" in Sprout Social:

Hi Tessa - this is probably an issue caused by scrolling not being turned on for your resolution. We'll get it fixed :)

Justyn replied on February 02, 2010 15:18 to the problem "Can't get into one of my accounts" in Sprout Social:

Hi Tessa - sorry to hear you can't get in! I don't see an account for @fizzchicago specifically, but you can create a new one using the code SS_Test - if that doesn't work, let us know and we'll help you out!

Justyn shared an idea in Pivotal Labs on January 25, 2010 12:50:

Really need a 'design' category in addition to chore/feature

Would be great if in addition to bug/chore/feature there was a 'design' designation that let's me break out features that need to be designed prior to assigning to production. I can assign the story to designers now, but it would be easier to work with if they weren't lumped in with Chores and Features.

Justyn replied on January 12, 2010 21:23 to the idea "Gowalla API" in Gowalla:

I know you guys have a lot going on, but no response to this thread in two months is a little disappointing. We're eager to integrate into our applications, you've even got a spot on the roadmap - but I have nothing to go on for planning purposes. Please update!

Justyn replied on January 11, 2010 17:21 to the idea "Scrolling Issue" in Sprout Social:

Ha! Well thanks for your patience on that. We may have introduced something that Safari doesn't like, so we'll check our end. Can't do anything but cross our fingers on the 503 though ;)

Justyn Howard replied on January 11, 2010 16:55 to the idea "Scrolling Issue" in Sprout Social:

It does look like it's taking longer than normal for the dashboard to load. Let me know if it gets you into the app after 5 seconds or so (will appear blank until then) - we'll look into the delay.

If it's not letting you in at all, may be a bigger issue.

Justyn Howard replied on January 11, 2010 16:50 to the idea "Scrolling Issue" in Sprout Social:

I'm not having any trouble getting in. What error are you seeing if any?

Justyn Howard replied on January 11, 2010 16:50 to the idea "Scrolling Issue" in Sprout Social:

Ha, I like that feature too. In fact, it's planned. Also the opposite of that concept, being able to "subscribe" to content in your inbox (a keyword, user, etc.) for a set period of time. You may not want to follow a hashtag forever, but you can temporarily add it to your inbox/timeline without having to setup a persistent search of follow a user.

Justyn Howard replied on January 11, 2010 06:46 to the idea "Scrolling Issue" in Sprout Social:

Yeah, the iPhone apps are great feed readers by nature. In fact I only read my RSS feeds on my iPhone.

Curious your thoughts on Brizzly - it's a solid app. Anything in particular that you think is exceptional?

A little more background into where we are development wise - we originally intended (and still do) to be a business tool first, and twitter client second. However, we're seeing lots of ways we can improve to allow our users to rely more on us for both, so a lot of the new features we're adding (a few more today even) are along those lines. We want to increase the utility as a social media client, as well as increase the usefulness as a business tool. But not to sacrifice the latter for the former - I think we can do both.

We don't expect users who don't use our business features to use us as their primary client - though we're getting closer to the point where that very well could happen.

Justyn Howard replied on January 11, 2010 05:59 to the problem "Replying to my own Feedback" in Sprout Social:

We're still getting used to Get Satisfaction ourselves, and I can only see it from our admin side, but you should have a reply to this idea/problem option near the top of the screen. Or you're always welcome to add new threads, OK by us!

Justyn Howard replied on January 11, 2010 05:57 to the idea "Re: Add Saved Searches" in Sprout Social:

If you wrap them in quotes when you enter them, you'll only get results where the two words appear together - which are usually more useful. Let me know if that's not working for you.

Justyn Howard replied on January 11, 2010 05:48 to the idea "Add Saved Searches to the Toolbox" in Sprout Social:

Have you tried entering these terms in the Discovery view? (can also be added in settings under the intelligence tab). You can setup peristent searches for these words, and words found in bio's - and you'll not only see all the results, we also use some fancy formulas to show you the best people to follow/engage first on the list.

For example you can add "blackjack", "Spanish 21", basic strategy, etc. to the Discussion keywords, and maybe "gambler", "blackjack" to the bio searches. We give you both options because the keywords for tweets vs. bios is often different.

Check it out and let me know what you think, or let me know if you need help setting it up. This is one of Sprout's coolest features :)

If you already tried that and were looking for something different, let me know.

Justyn Howard replied on January 10, 2010 19:34 to the idea "Scrolling Issue" in Sprout Social:

Thanks Greg - we're actually working on a few options to handle this better. It's tougher with a web-based client than desktop client because leaving the scroll position isn't possible. We're considering using the same method as Twitter.com which is to show a message that there are new messages ready to load, but not actually displaying them until the user is ready. What are your thoughts on that?

Justyn Howard replied on January 10, 2010 19:32 to the problem "Spelling" in Sprout Social:

Fixed - thanks for pointing this out! Much appreciated!

Justyn Howard started following the idea "Add Story Comments by Replying to Email Notifications" in Pivotal Labs.

Justyn Howard replied on January 08, 2010 19:53 to the idea "Really need replies in the contacts timeline" in Sprout Social:

Twitter's list feature doesn't support @ replies unless you're also following the recipient, so we had to handle it a little differently. It's in the works, will let you know when we're pushing it to the beta site :)

Justyn Howard replied on January 08, 2010 19:23 to the idea "Really need replies in the contacts timeline" in Sprout Social:

When working properly, the contacts timeline (and sub-groups when introduced) should display both public tweets and @ replies (whether you follow the recipient or not). So you'll get the complete stream from the contacts.